Frequently Asked Questions
Everything you need to know about your EVERCROSS experience.
What is the average shipping time for EVERCROSS products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do EVERCROSS products come with a warranty?
Yes, all our electric scooters and hoverboards come with a 12-month limited warranty covering manufacturing defects and technical issues.
What is your return policy for sports equipment?
We offer a 30-day return policy. Items must be in their original packaging and in new, unused condition to qualify for a full refund.
Are the electric scooters waterproof?
Our products carry an IP54 water-resistance rating, meaning they are protected against light splashes and dust. However, they should not be submerged or used in heavy rain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.